Privacy Policy

Last Updated: April 7, 2025

At Top Finance Services, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (www.top-accountants.co.uk) and use our accounting services, including bookkeeping for companies, sole traders, and assistance with matters such as benefits.

By accessing or using our Website and services, you agree to the terms outlined in this Privacy Policy. Please read it carefully to understand how we handle your personal information.

1. Information We Collect

We collect and process the following types of personal information:

a. Personal Identification Information
When you inquire about our services or become a client, we may collect personal information such as your name, email address, phone number, postal address, and other relevant contact details.

b. Financial and Business Information
To provide bookkeeping and accounting services, we may collect information regarding your business or personal finances, including but not limited to income, expenses, financial transactions, tax filings, bank account details, and other related data necessary for accounting purposes.

c. Tax and Benefits Information
For clients seeking assistance with benefits or tax-related matters, we may collect details about your benefits claims, tax returns, and relevant financial documents.

d. Payment Information
If you pay for our services, we collect payment information, such as credit card details or other payment methods. Payments are processed securely through third-party payment processors, and we do not store sensitive payment data directly.

e. Communication Data
When you contact us by phone, email, or via our Website, we collect the data from these communications, including email correspondence, phone call recordings (if applicable), and support inquiries.

f. Technical Data
We may automatically collect data related to your use of our Website, including your IP address, browser type, operating system, and interactions with the Website. This helps us improve the functionality and security of the Website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To provide you with accounting services, including bookkeeping, tax assistance, and benefits-related support.
To process and manage your financial transactions, including invoicing and payments.
To communicate with you regarding the services you have requested or to respond to inquiries.
To ensure compliance with legal and regulatory obligations, including tax reporting and benefits assistance.
To improve our Website, services, and customer experience.
To send you relevant updates, newsletters, and marketing communications (only if you have opted in).

3. How We Share Your Information

We respect your privacy and will not sell, rent, or trade your personal information. However, we may share your information in the following situations:

a. Third-Party Service Providers
We may share your information with trusted third-party service providers who assist with providing our services, such as payroll providers, tax filing services, and payment processors. These providers are required to keep your information secure and confidential.

b. Legal and Regulatory Requirements
We may disclose your personal information if required by law, to comply with legal processes, or to protect our rights, property, or safety, or that of others.

c. Professional Advisors
In certain cases, we may share information with our legal, accounting, or other professional advisors to ensure compliance with applicable laws and regulations.

4. Security of Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law or regulation. After the necessary retention period, your data will be securely deleted or anonymized.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

Access or request a copy of the personal data we hold about you.
Correct any inaccuracies in the information we hold about you.
Request the deletion of your personal data, subject to certain limitations.
Object to the processing of your personal data.
Withdraw your consent to the processing of your personal data, where applicable.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our Website to enhance user experience, analyze website usage, and tailor content. By continuing to use our Website, you consent to our use of cookies. You can adjust your browser settings to reject cookies, but this may limit some functionalities of the Website.

8. Third-Party Websites

Our Website may contain links to third-party websites, such as tax-related resources or financial institutions. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any changes will be posted on this page, and we will update the “Last Updated” date at the top of the policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Top Finance Services Ltd
Email: info@top-accountants.co.uk
Phone: +447 507 919 643
Address: 2 - 4 Eastern Road, Romford, RM1 3PJ

This Privacy Policy applies to all users of the Website and clients of our accounting services. By using our services, you consent to the practices outlined in this policy.